Building Loyalty,
One Connection at a Time

Human-Centered Service. Impact Beyond Business

I help SMBs reduce churn, grow revenue, and build lasting customer loyalty through tailored retention strategies and expert customer service training.

By focusing on empathy and measurable outcomes, I turn everyday customer interactions into competitive advantages — all while creating meaningful impact through my NEO™ Giving Back Program.

If you’re ready to rethink customer retention, I’d love to help you turn loyalty into long-term growth.

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The CXRetention™ Difference

Focused on Results.

Tailored Solutions, Not Templates

I build retention plans that are uniquely designed around your specific challenges and business goals—no one-size-fits-all templates. My approach is personal, intentional, and results-focused.

Customer-Centric Expertise

Everything I do is rooted in a deep understanding of customer behavior. I don’t just offer strategies—I help you make your customers feel seen, heard, and valued.

Proactive Retention Strategy

Rather than just reacting to problems, I work to spot churn risks early and create re-engagement strategies before it’s too late. It’s about staying one step ahead.

Actionable Insights, Delivered Fast

I prioritize speed and practicality. Every insight I share can be applied quickly, helping you see meaningful results without delay.

Outcome-Driven, Not Time-Based

I don’t charge by the hour or follow rigid fee models. Instead, my focus is entirely on the results I deliver and the impact I create for your business.

Passion and Values-Driven Approach

Everything I do is guided by my core values: Passion, Precision, Flexibility, Transparency, and going the extra mile. My goal isn’t just to help your business grow—it’s to make the work meaningful.

Making a Difference with

A portion of each month’s revenue—10% of all service income and 15% of online course profits—is dedicated to supporting neonatal hospital wards. This helps provide essential care for premature babies in underserved regions.

By working with CXRetention™, you’re not only improving customer loyalty in your business—you’re also contributing to a greater cause and helping save lives.

Start Your Retention Journey