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Data Privacy Policy

March, 2024

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At CXRetention, part of EFC Consulting, we or us, take the security of your personal data very seriously when you visit our online platform and website. Your trust is paramount to us. To that end, our data privacy policy outlines how we maintain data security on our services page and through our website, www.cxretention.com, what kind of data we collect, and the methods used to process and utilize the data you provide.

When you engage with our website and platforms, including creating a personal account or completing submission forms, you acknowledge and agree to the data privacy guidelines outlined here. This includes the collection, processing, and use of your personal information ("Personal Data") in compliance with both Swiss Data Protection Law and the European General Data Protection Regulation (“GDPR”), where relevant.

Please be aware that we may update this data privacy statement periodically without prior notification. Therefore, we recommend regularly reviewing the latest version, which can be accessed from the footer of each page on our website. If you have any questions or concerns, please reach out to us using the contact information provided below.

Controller Information: CXRetention, 8153 Rümlang (Zurich), Switzerland. Email: info@cxretention.com Florian Toma holds the position of controller as defined in Article 4(7) of the GDPR.

While using the CXRetention website

CXRetention reserves the right to collect certain information during your visit to the website. To continuously improve and design our website, we use Google Analytics.

CXRetention may use the collected data only to determine and analyze the user's behaviour. This is being processed anonymously. 

CXretention's website utilizes cookies in accordance with Article 6(1)(f) of the GDPR. We may place cookies on your computer to identify your browser and enhance our service quality.

"Cookies" are text files that your computer stores temporarily or permanently when you visit our website. Their primary purpose is to analyze website usage for statistical reviews and ongoing improvement efforts. Additionally, information gathered through cookies helps us understand your preferences and ensures the website functions smoothly. You have the option to adjust your browser settings to disable cookies fully or partially at any time. Please note that disabling cookies completely may prevent you from accessing all the website's features.

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While accessing our Services, Contact and Subscribing pages

Data collection and saving

CXRetention might gather user information (such as names, email addresses, and details of text messages body sent via the contact form or directly via email at info@cxretention.com), business names, time-stamp and browser type details to deliver our services effectively. Storing this information, may involve using a third-party provider for data storage purposes. You can find more details on how your data is safeguarded, under the "Data Security" section. You have the option to withhold certain information from CXRetention and can prevent data collection by using add-ons. Please note, that this could result in reduced or unavailable service functionalities.

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How are we using your data? 

Collecting and storing data is to mainly allow us to deliver our services. We may use the data for internal statistical analysis however, we commit that your data will never be sold. Some Google products may be utilized on our platforms purely to analyze user behavior (e.g. pages accessed, time spent on a page or service, etc..). - please also refer to the term "Cookies" detailed above. 

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Data Security

We make every effort to safeguard your Personal Data by taking appropriate measures to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Nonetheless, it is important to note that complete protection against third-party access to data is not possible.

While we cannot guarantee the complete security and error-free nature of all internet and email transmissions, we utilize appropriate technical and organizational security measures to protect your Personal Data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties.

These security measures are constantly updated to align with technological advancements.

Nevertheless, we cannot guarantee absolute security and, therefore, cannot be held responsible for intercepted information sent over the internet or for third parties using invalid, stolen, forged, or otherwise insecure certificates.

Therefore, we strongly advise you to carefully consider the information you share with us via email and consider the potential risks associated with disclosing any Personal Data.

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Personal Data Disclosure

Legal Responsibility

We may be required to disclose Your Personal Data upon request for information if we deem such disclosure to be compliant with applicable laws, regulations, or legal procedures, or if it is otherwise mandated by any relevant law, rule, or regulation. The legal foundation for processing to fulfill this legal obligation is article 6 para. 1 lit. c GDPR.

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Internal Disclosure

If needed, Personal Data may be transferred to other departments within the company. CXRetention only discloses personal data within the same corporate entity and to those who genuinely require the personal data for business purposes. This transfer is justified under article 6 (1) (f) GDPR.

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Sharing Personal Data with Third Parties

Under no circumstances we will rent, sell, or share your Personal Data with any third parties unless you provide consent or if the disclosure is necessary to enforce, exercise, or defend legal claims, legally obliged, or if it is legally and legitimately necessary for the execution of contractual relationships with you.

Your rights concerning the transfer and processing of your Personal Data to third parties, as per applicable data protection laws and regulations, will be upheld. The data will be transferred in connection with the web analysis services listed above.

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Deletion and Summary

For an overview of your personal data or for their complete removal, please contact us at info@cxretention.com, and we will be glad to assist you. Safeguarding data privacy is of utmost importance to us.

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Your Rights

You have the right to obtain a copy of the Personal Data we hold about you in a structured, common - format, and this service is free of charge.

Upon request, we will transfer your Personal Data to another data controller.

If you wish to make use of any of the rights outlined in this section or if you have any queries about the processing of your Personal Data, please contact us at info@cxretention.com.

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Questions?

Please email us at info@cxretention.com or by using our contact form

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