Meet the Team Behind CXRetention.™

CXRetention™ is built on over 40 years of real-world Customer Care expertise, driven by a passion for helping businesses thrive.

Our mission is simple: to empower businesses of any size and industry with tailored solutions to tackle customer retention challenges and improve service delivery.

Transparency is at the core of what we do. From day one, we commit to open, honest communication.

If we’re not the right fit for your needs, we’ll let you know—and always strive to offer guidance where possible.

Founded in Zürich, Switzerland, CXRetention™ draws strength from a trusted, diverse team of professionals. Each member brings a unique perspective shaped by years of experience across industries:

• Florian (Founder): With a background spanning cruise ships, private education, and finance, Florian’s leadership reflects a lifelong commitment to customer care and business growth.

• Theodor: A seasoned professional with expertise in both cruise ships and e-commerce, bringing practical insights and entrepreneurial success from Florida to Germany.

• Catalina: Expert in internal and external communications, overseeing our marketing strategies with creativity and precision.

• Cristian: An IT aficionado with certifications in CISSP, Lean Six Sigma, and DevOps, committed to enhancing customer retention through technological innovation.​

​

We believe in straightforward, genuine partnerships built on trust, drawing from our team’s collective experience to deliver exceptional results. Whether through live communication or in-person meetings upon request, we’re here to help your business succeed—wherever you are.